In the retail industry, successful businesses react quickly to changes in consumer preferences and market shifts. Thus data analytics become highly important for reading a company’s market base and helping to nimbly adjust to and target consumer segments. ACS has 20 years’ experience with consumer products and retailers around the world. Through comprehensive transaction processing services, we help our clients maintain control of mission-critical processes and stay a step ahead.

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Convenience Stores

Overview: Retail Consumer Goods OPEN | DOWNLOAD | EMAIL
In the convenience segment, companies need reliable support for critical applications 24 hours a day, 7 days a week. ACS has the transactional processing services to manage inbound and outbound data transactions that not only enable business processes and workflow (such as receipt processing and customer loyalty program enrollments) but also drive analytics. 

Department Stores

Department stores are at the leading edge of fashion and consumer trends, ever-striving for the right mix of product, pricing and service to win over and retain valued customers. ACS quality measures ensure improved data accuracy (as high as 99.5%) which translates into improved customer metrics and analytics allowing organizations to more quickly target and refine their brand messaging. In addition, improved quality for standard business processes such as accounts payable, customer refunds, cash receipts, etc. mean happier customers, less time spent researching and fixing costly errors, and the ability to focus on core functions. 

Merchandise Stores

Fickle consumers, shrinking profit margins and new government regulations are just some of the obstacles facing merchandisers today. Those who can adapt quickly to the ever-changing marketplace are more likely to succeed. ACS offers a mix of transactional and customer care services. We can typically reduce client staff by up to 50 percent through the use of improved efficiencies, technology and activity based compensation. Implementing ACS best practices into client customer care environments allows us the opportunity to review their process, the business impact, and identify ways to generate new revenue streams. 

Specialty Retailers

Providing exceptional customer service is critical to grow market share. Competition is fierce and a retailer’s unique offering today can become a commodity tomorrow. Customer shopping decisions are based in part on price, store location, customer service and depth of merchandise. Staying a step ahead of the competition, plus working through seasonal sales fluctuations is a real challenge. As an experienced Specialty Retailer provider, ACS helps companies build customer loyalty by applying industry leading customer service and technology solutions. 

Restaurant Services

In the highly competitive $550-billion restaurant industry, every dollar counts. At ACS, we transform non-core tasks into bottom-line gains by performing those processes better, faster, and more efficiently. As a full outsourcing provider, we have the ability to leverage our ITO and BPO experience, broad resources, bench strength to look at our client’s operation holistically.