For more than 35 years, ACS has helped governments improve operations to better serve their citizens. We provide flexible, reliable solutions wherever they’re needed—on highways and in hospitals, at the courthouse and the corner store, over the phone and on the Web. By working with ACS, government agencies can transform the way they serve individuals and their communities, now and in the future.
Transformation is needed now more than ever. The American Recovery and Reinvestment Act signed by President Obama is the most sweeping financial legislation enacted in our nation’s history. The $787 billion stimulus package invests significantly in healthcare, transportation, and human services – areas where ACS’ expertise can be leveraged to help governments implement exciting new initiatives. ACS stands ready to help our government customers respond to this rapidly changing environment and meet the challenges of transformation and economic recovery. For more facts about our government business, click here for ACS At a Glance in Government.
More detail on each of our solution areas can be found by navigating the sidebar menu at left. Our core competencies that cross solution areas include customer care and the prevention of fraud, waste, and abuse in government programs.
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Government entities are constantly challenged to do more with less. They have to run programs on a lean budget but still provide the information their constituents need. For that reason, agencies on the local, state and federal levels are turning to customer care centers for the ultimate win-win: high service levels at reduced costs, plus the flexibility to scale up and down as requirements demand.
An effective customer care center goes well beyond answering the call on the first ring. The best programs are designed to meet the specific needs of the program and its participants. They offer self-service options for constituents who want to answer their own questions. Most importantly, they enable callers to get the information they need on the first call or interaction. All while reducing costs. For more on how ACS delivers top-notch customer care results for government, click here.
Preventing Fraud, Waste, and Abuse
ACS solutions eliminate inefficiencies, analyze data for potential fraud, monitor online transactions to ensure appropriate use, and perform other functions to safeguard against fraud, waste, and abuse of government programs.
Examples of programs where ACS’ expertise and proprietary technology prevent and mitigate fraud, waste and abuse include:
- Electronic payment card programs, which eliminate paper checks and therefore reduce forgeries, theft, and use by someone other than the authorized recipient
- eChildcare time and attendance, which authenticates providers and verifies hours of usage through a swipe-card system
- SmartTPL, a real-time cost avoidance third party liability tool that identifies alternate prescription coverage at the point of sale, reducing the need for Medicaid to pay claims when the patient has other insurance coverage
These solutions save money and enhance service for clients. eChildcare, for example, saves $1 million a month, or 10% of program costs, for the Oklahoma Department of Human Services. Click here to read more about Oklahoma, and click here for more information on ACS’ fraud, waste, and abuse mitigation solutions.
