Customer Service

During project implementation, our Customer Service assists you in the following areas:

• Factory acceptance testing
• Customer documentation
• Customer training and installation.

We also provide support during the warranty period once the project has been handed over.

Both during and after the warranty period on our ticket vending machines and ticket management systems, we offer the following services:

• Hotline operation
• Incident management and analysis
• Repairs and modifications
• Retrofit and upgrades
• Tariff changes and ticket layout changes
• Sales of spare parts
• Maintenance and support agreements

Employing our modular maintenance agreement concept, we draw up an agreement that’s tailored to your individual service needs, from basic system maintenance to operation throughout the life cycle of the system.

Technical Support

For all technical issues and requests for documentation please contact us at the contact information provided below: