Online Capability

Local authorities are constantly seeking new ways to improve customer experience while saving on the cost of service provision. 

The importance of internet services – particularly those that focus on customer self-service – is likely to grow as councils seek to achieve more with fewer resources. 

We can help parking services directorates deliver service transformation through secure and reliable web-based applications. These applications radically change the way customers interact with local authority parking services functions. 

A web-based solution 

Using our web-based functionality, drivers can go online to view their penalty charge notice (PCN) and either pay or make a challenge or representation against their PCN. 

Residents living in a controlled parking zone can go to their council’s website to renew their parking permit, apply for a new resident’s permit, or request resident visitor vouchers, depending on the specific scheme that their council operates. 

Complete integration with Si-Dem and Si-Log 

Both online functions integrate fully with Si-Dem and Si-Log by inserting the citizen’s inputted data from the web form directly into the application for review and/or approval. 

Benefits and assistance with national indicator compliance 

For both modules, we’ve focused on making the process as logical and straightforward as possible for both the local authority and their customer. 

We complement this user-friendly online capability by ensuring customers provide appropriate information – including identity, proof of residence, and proof of vehicle ownership –for the parking permit application and renewal process. 

By adopting online capability, councils are able to free up significant resources and thereby reduce costs-to-serve or re-deploy personnel to support other service elements within the directorate.