We recognize the importance of maintaining effective customer dialogue, which is why we offer customer care with a one-stop point of contact for all user, application and IT support. 

We deploy key management and support staff to your site during installation and implementation periods. We create detailed records of your specific network setup and installation/configuration details. This helps us get the most out of our follow-up maintenance and review meetings. As part of our customer care approach, we also schedule regular strategy overview meetings with you to plan the evolution and improvement of your system. 

Should you have technical issues, you’ll be able to speak to our team to resolve challenges without being foxed by technical jargon. Because our software is developed in house, you’ll be able to focus on the exact solution you’re looking for quickly and easily. 

And finally, to get the most out of your system, our customer-led User Forum meets regularly to debate issues and share best practices.