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Subject Matter Experts
Caroline Avey
Jeffrey C. (Jeff) Bauer, Ph.D.
Tom Blodgett
Robert Blondin
Tim Conway
David Cummins
Chris Engle
Chad Harris
Connie Harvey
Sherri Z. Heller
Raymond Hennings
Kevin Kelley
Rohail Khan
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Chris Leach
Chris Mankle
John Polk
Will Saunders
Louis Schiavone
Chantel Sheaks
Ken Stephens
Skip Stitt
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Tasos Tsolakis
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Case Studies
Case Study: ACS: EXEC
Case Study: ACS Dental Outreach Program: Making Smiles Brighter for At-risk Children
Case Study: Air France - Critical Data Management
Case Study: Alaska Medicaid - Improving Program Administration
Case Study: Bilingual Customer Care Study
Case Study: Cleveland Credit Analysis System
Case Study: Cleveland Parking and Red Light Enforcement
Case Study: City of Memphis IT Services
Case Study: Communications Bel Aliant
Case Study: Communications CDHC LabCorp
Case Study: Communications Societe Generale
Case Study: Default Reduction
Case Study: Denver Human Services Customer Care
Case Study: Denton County Records Management
Case Study: End-to-End Healthcare Claims
Case Study: Enhancing Financial Vital Signs
Case Study: Extra Care for Care Management
Case Study: Getting Lyon’s Public Transportation Back on Track
Case Study: Global Employee Stock Ownership
Case Study: Healthcare Payer Customer Care Solution
Case Study: Houston Fire Department EMS
Case Study: Innovative Mortgage Verification Services and Integrated Document Imaging
Case Study: Insurance – High Volume Medical Bill Processing
Case Study: Integrated Digitized System
Case Study: L.A. Metro Photo Enforcement
Case Study: Louisiana Child Support
Case Study: Metropolitan Transit Authority of Harris County
Case Study: Michigan WIC EBT
Case Study: Missouri eHealth Solutions
Case Study: New Jersey E-ZPass
Case Study: Northwest Airlines - Innovative Online Environment
Case Study: Oklahoma e-Childcare
Case Study: Package Delivery Study
Case Study: Private Label Services
Case Study: Private Loan Origination
Case Study: Private Loan Servicing
Case Study: Richmond County Records Management
Case Study: Strengthen Strategic Value HR
Case Study: Student Financial Aid Processing - Online Program
Case Study: Student Financial Aid Processing - Call Center
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Services and Solutions
Overview: ACS @Vantage COTS Framework Solution
Overview: ACS: A World-Class Partner for SAP
Overview: ACS at a Glance in Government
Overview: ACS China Brochure
Overview: ACS Defined Benefit Solution Outsourcing
Overview: ACS Defined Contribution Solution Outsourcing
Overview: ACS Health and Welfare Solution Outsourcing
Overview: ACS Healthcare Solutions (Provider)
Overview: ACS Human Resources Outsourcing
Overview: ACS Location France (Green Page)
Overview: ACS Location Germany (Green Page)
Overview: ACS Location Mexico (Green Page)
Overview: ACS Location Spain (Green Page)
Overview: ACS Locations UK and Ireland (Green Page)
Overview: ACS Total Benefits Outsourcing
Overview: Administration Services Briefing (Green Page)
Overview: AppCritical
Overview: Application Delivery Services (Provider)
Overview: Automated Email Encryption
Overview: Call Center Car Rental
Overview: Cisco Digital Media
Overview: Clinical-Cultural Transformation Services (Provider)
Overview: Collaboration
Overview: Commercial Services Overview (Green Page)
Overview: Consumer Goods Services
Overview: Customer Care (Green Page)
Overview: Data Protection Administration
Overview: Dedi-Shared Services
Overview: eDiscovery
Overview: Finance Accounting (Green Page)
Overview: Financial Institutions (Green Page)
Overview: Financial and Securities Solutions Suite
Overview: Green IT
Overview: Information Technology Consulting (Provider)
Overview: Insurance
Overview: ITO At a Glance
Overview: Lawson Application Outsourcing
Overview: Lawson Consulting
Overview: Legacy Modernization
Overview: Manufacturing (Green Page)
Overview: Modernizing Human Services: Many Paths, One Destination: Success
Overview: Mortgage Services (Green Page)
Overview: Retail Consumer Goods (Green Page)
Overview: Revenue Cycle Enhancement (Provider)
Overview: SAP Professionals
Overview: SAP Solutions
Overview: SAP Solutions Application Outsourcing
Overview: SAP Solutions Centers of Excellence
Overview: Secure Large File Transfer (SLFT)
Overview: Security Consulting
Overview: SIR
Overview: SolutionOne
Overview: Telecommunication Expense Management (TEM)
Overview: Transaction Processing (Green Page)
Overview: Transportation (Green Page)
Overview: Transformational Outsourcing Services (Provider)
Overview: WebDE (Green Page)
Overview: Wireless Telecommunication
Overview: Presidential Politics – Problems and Prospects for Healthcare Reform
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White Papers
White Paper: ACS Cloud Computing
White Paper: ACS Electronic Payment Cards
White Paper: ACS Green
White Paper: ACS Public Safety
White Paper: ACS Traffic Congestion
White Paper: Art & Science of Change
White Paper: Business Process Utility
White Paper: Call Center
White Paper: Corporate University
White Paper: Electronic Healthcare Records
White Paper: Employee Communications
White Paper: Getting Full Business Value from HR Outsourcing
White Paper: Health Information Technology Solutions
White Paper: Healthcare Return-On-Investment Diagnosis
White Paper: HIPAA Transaction and Code Set Rules
White Paper: Impact of Recession on Outsourcing
White Paper: Intelligent Transportation
White Paper: Interactive Voice Response - Transforming Customer Care
White Paper: J.D. Edwards Virtualization with Windows Server 2008 Hyper-V Technology
White Paper: Legacy IT Modernization
White Paper: Managed Mobility
White Paper: Measuring the Effectiveness of Finance and Accounting Solutions
White Paper: Mitigating Risk Through Strategic Learning Outsourcing
White Paper: Optimizing the Physician and Patient Experience with an Infusion of Technology
White Paper: PeopleSoft Virtualization with Windows Server 2008 Hyper-V Technology
White Paper: Presidential Candidates' Healthcare Platforms
White Paper: Protect SharePoint with ISA Server 2006
White Paper: The Evolution of Remote Infrastructure Management
White Paper: Transforming The Human Resource Function Through Shared Services
White Paper: Web 2.0 Moves from Social Networking into the Business World
White Paper: Wellness Global
White Paper: Writing the Optimal Outsourcing Agreement
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Other
Overview: ACS Disability Hiring
Overview: Activity Based Compensation
Overview: Advisor Newsletter June 2008
Overview: Europe Similarities-Differences (Green Page)
Overview: Advisor Newsletter August 2008
Overview: Government Healthcare Solutons
Overview: Operational Excellence
Overview: Times of Malta Mater Dei
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