Affiliated Computer Services

Colleges and universities today face many challenges—budget cuts, staffing shortages, increased enrollment and the demand for new technology and improved student services. These issues only further burden staff trying to administer federal loans, institutional loans and tuitions receivables. ACS can help your institution deliver superior Student Account Receivables Management with services that include borrower contact center, phone or web-based payments, student loan consolidation processing, collection services and reporting to NSLDS and credit bureaus. With cutting-edge technology and industry-leading best practices, ACS allows you to focus on your core mission while reducing costs and demand on existing resources.

Providing superior financial aid services to students and other constituents can sometimes be a challenge for colleges and universities—especially when considering that such institutions are continually asked to provide more and more offerings with less resources, all while maintaining a high level of service. ACS can help your institution achieve such goals with student financial aid counseling, online self-service tools, application processing, disbursement of funds and more. It is this kind of assistance from industry leader ACS that will allow your institution to focus on what is truly important—delivering superior financial aid services to your students and other constituents while reducing costs and demand on existing resources.

At institutions of higher education across the country, student enrollment is growing at a rate that is outpacing the capabilities of in-house resources, thus hampering the ability of many schools to effectively manage the multiple functions associated with the enrollment process. From handling outbound and inbound calls to managing appointment scheduling, ACS relieves many of the administrative burdens associated with such functions—providing customizable Student Enrollment Services that can be tailored to meet your school’s unique requirements. The result is not only enhanced student service and responsiveness, but also reduced staffing and infrastructure costs in conjunction with improved revenue and financial aid cash flow for your institution.

While the Tax Relief Act of 1997 created a series of education tax credits for students and their parents, it also added administrative and reporting requirements for colleges and universities already stressed with budgetary pressures and limited resources. ACS understands the burdens that campus administrators must face, offering an array of services that includes data collection and transmission, data management and reporting and 1098-T fulfillment and mailing. Through the provision of proprietary tools, cutting-edge technology and industry-leading best practices, ACS makes the tax credit reporting process simpler, more accessible and more convenient for all stakeholders—a promise that is proven by the fact that we currently aid in the management of nearly 2 million 1098-T forms per year.

As more college students seek student loans to achieve their goals, the volume of paperwork associated with student lending continues to grow. College and university business offices, faced with an overabundance of paper files, are increasingly turning to imaging and document management technology to handle the constant flow of forms and correspondence. ACS is at the forefront of this technology with our document imaging solution that allows us to process, scan and image your borrower correspondence, entitlement forms and other records so they may be available online—without the need for special software or hardware. The benefits to your institution include reduced physical storage space and the associated costs, improved customer service through easily accessible records and increased productivity by reducing the time needed to locate and sort through paper files.