A Message from Lynn Blodgett, ACS CEO
Darwin Deason founded Affiliated Computer Services (ACS) in 1988 on principles. Those core values are client-first, hard work, persistence, keeping promises, taking care of each other, and finding creative solutions to real-world business challenges.
Our driven, knowledgeable, practical people make ACS different from our competitors.
When given the opportunity to show what we can do and how well we do it, clients almost invariably hire and stay with us. In fact about 95% of our contracts renew. Clients like our people and the straight-forward approach we take to solving their operational issues.
I want people to see us for who we are—operations experts that deliver on our promises to our clients. In fact, every attribute below is how our clients, and the advisors in the market, describe ACS. We’re proud to be the world’s leading operations partner.
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RESPONSIVE
LISTEN. ANTICIPATE. ACT.
We listen to our clients.
We find or create a solution for every problem. If others say it can’t be done, we do it.
Responsiveness is the essence of our guiding principles—drive, determination, and teamwork dedicated to our clients’ success.
FLEXIBLE
ADAPT. DO WHAT IT TAKES.
We are in the business of change.
We deliver on time, as promised.
Our clients know we have the strength and resilience to help them through every challenge, big or small.
Flexibility embodies our guiding principles—drive, determination, and teamwork dedicated to our clients’ success.
RELIABLE
CONSISTENTLY EXCEED EXPECTATIONS. CREATE TRUST.
We inspire confidence and create trust.
We perform beyond expectations.
Our clients entrust their most valuable assets to us—people, information,customers.
Reliability permeates our guiding principles—drive, determination, and teamwork dedicated to our clients’ success.
INTEGRITY
LOOK FORWARD. LOOK BACKWARD. LOOK INWARD.
We do what we say we’re going to do.
We deal honestly with our clients and each other.
Integrity is the foundation of our guiding principles—drive, determination, and teamwork dedicated to our clients’ success.
ACS Operational Excellence
ACS delivers operational excellence—it drives everything we do
Strategic Business Units
Forms SBUs with client service teams and resources fully dedicated to serve each client’s business needs
Global Production Model
Network of 39 BPO Centers of Excellence are integrated to provide optimal multi-shore “follow-the-sun” services
World-Class Infrastructure
Includes mega data centers, enterprise command centers, and technologies to manage large-scale programs
Core Technologies
R&D investments in developing most advanced information technologies to solve complex client problems
Business Process Reengineering
Streamlines processes and workflows to transform operations and improve performance
Activity-Based Compensation
Provides incentive compensation to motivate and reward employees for outstanding client service