Financial Services Organizations

Document Management
ACS has flexible solutions and a broad global footprint to reduce costs, vertical expertise to ensure best practices, and proven business process re-engineering to truly transform business.

ACS has long served the financial services industry and understands the challenges facing companies today. Lack of focus on core competencies, outdated technology and processes, and limited resources all result in wasted dollars, inefficiency, and loss of valued customers. We have a track record of successfully helping financial clients evaluate their current state and efficiently adopt new processes and technologies to dramatically improve business operations.        
Extremely successful launches in short turnaround times (less than 90 days from concept to launch) are just one example that demonstrates that ACS technology and people are truly our competitive advantage.

Regulatory pressures are a top business challenge in the banking industry. Regulations such as Sarbanes-Oxley, the USA PATRIOT Act, and NASD 3010 are requiring change.  In their need to increase market share and grow, banks are focusing on entering new markets more now than ever before. Time to market is critical in their competitive environment, which is also heavily engaged in increasing M&A activity. Lastly, information security and data privacy are at the top of most of their lists specifically with headline grabbing stories of personal data compromises and violations.

ACS enables financial clients to achieve their business goals with our proven end-to-end business process outsourcing (BPO) solutions. We help improve turn-around time in your mailroom operations, streamline human relations departments, upgrade IT platforms, improve customer retention, reduce cycle time, and drive revenue streams.

• Credit Application processing (mailroom, data capture, fraud detection)
• Credit Card Customer Care (activations, customer service, welcome calls, upsells such as credit protection, collections
• Consumer Loans (initiations and servicing)
• Mortgage Loan (initiation, post close audit, servicing)
• Auto Finance (comprehensive loan processing system including: origination, underwriting and credit decisioning, financing, booking, auditing and reporting.)
• Signature Card (Capture images and data from new bank account signature cards (personal and business checking, savings etc.)
• Check Photo Retrieval  (Scan-on-Demand: image, index and store bank check records in film and retrieve on demand)\
• Datasurance: Storage & Preservation, Retrieval (traditional & electronic), Business Continuity, Destruction (burial & shredding)

ACS has more than 40 years experience supporting banks and credit card issuers. We have immense knowledge and resources to support their evolving needs.  Our nationally rated records center in Flora, MS is the archival site for the critical records for many of the nations top banks and financial institutions. We currently store more than 375 billion check images.

Unclaimed Property Recovery and Reporting
ACS’ Unclaimed Property Recovery & Reporting (UPRR) solution provides value-added services that can help to mitigate any past due liability and minimize your reportable unclaimed property in the future.

Unlike other service providers, our loyalty is to our client companies. ACS is not paid by a state based upon the volume of unclaimed property we identify. ACS objective is to get your company into compliance and/or maintain your company's compliance at the least cost. For this reason, we take a qualitative approach to analyzing your data to determine whether or not it is unclaimed property and if so, if state due diligence and reporting statutes and regulations apply.

Every state has its own regulations, reporting structure, penalties and definitions as to your responsibilities regarding each kind of reportable property. In fact, including special jurisdictions, today there are 54 different unclaimed property laws in the United States and similar laws in Canada.

ACS offers services which are targeted to meet the unique compliance situation and needs of its clients. The services can be customized and provided separately or can be selectively combined and fashioned into a comprehensive escheatment management program to meet your company's unique needs. Some of ACS' services are listed below:

Compliance Assessment:

• Compliance Analysis and Record Review
• Compliance Plan Development and Execution
• Policy and Procedure Development

Reporting:

• Statutory Due Diligence
• Annual Reporting
• Resource Services

Owner Location Programs:

• Maximum Owner Return Program
• Post-SEC Location Program

Recovery:

• Recover Property Rightfully Belonging to the Corporation
• Claims Assistance: Reclaim Property Held by States

Risk Management:

• Audit Support
• Minimize Penalties and Exposure
• Recommend Procedures to Prevent Future Liability
• Intensive Owner Location Programs

From credit application processing (mailroom, data capture, fraud detection) to credit card customer care (activations, customer service, welcome calls, credit protection, collections), credit card issuers face many areas where inefficiencies can add up to drastically affect on the bottom line. ACS has a long history of success helping credit card issuers evaluate their current state and efficiently adopt new processes and technologies that dramatically improve business operations.

Mortgage Services
ACS is the leader in the mortgage imaging industry and currently processes documents for five of the top ten largest mortgage companies in the United States. ACS has over 1,300 team members devoted to providing mortgage document imaging services to these clients. In addition to mortgage imaging services, ACS provides audit processing and review, legal description text extraction via US-based and offshore processes and provides electronic final document recordation.

Our value and expertise lies not only in large scale imaging, but also in systems operation. ACS is the world's largest Application Service Provider (ASP) for FileNET Corporation imaging systems. We maintain and operate ACS Stored Information and Retrieval (SIR) systems and client FileNET systems along with their corresponding databases on secure ACS premises. We currently operate and maintain 15 FileNET systems for our clients which collectively drive over 50 FileNET jukeboxes. Our clients transparently access hosted images from our facilities via dedicated telecommunication lines and internet.

ACS has aggressively added staff with operational experience in the mortgage industry, and our goal is to continue to add resources with subject matter expertise. Many of our management personnel have over 25 years experience dealing with mortgage operations and systems. Our team members can integrate quickly with your operational team as they share common experiences and well understand the business and technical issues that our mortgage clients face.

Many consumer lending institutions are feeling the backlash of the subprime lending fallout—more than any, of course, is the mortgage refinance market. Statistics confirm that the drop in mortgage business has been steeper this year than last year, and that the refinance market has been hit harder than the purchase market.

Some mortgage associations are offering “career transition workshops” for those “affected by the rash of corporate closings”.

The industry is in a back-to-basics environment. Mortgage originators have been tasked with stepping up professionalism and ethical standards in dealing with clients. Some states are considering laws that will require mortgage loan officers to register with the state.

ACS provides fully diversified, end-to-end mortgage services. We have the skills, capabilities, and resources to deliver BPO services to support as many functions as required. ACS provides the following services for the mortgage industry:

• Data capture
• Exception processing
• Stored Information Retrieval (SIR) ACS proprietary image repository
• File room management
• Integration with disparate application and imaging systems
• FileNET  (system hosting, software reseller)
• Integrated workflow
• Mailroom
• Data Conversion (Image to image, Media to media)
• Post processing
• Scanning and Imaging
• Document Review Application (Image-based, customized workflow, Post close audit, New loan set up, Initial audit, Underwriting, Document follow up)
• Tax servicing text extraction
• Offshore services (Post close audit, Image QC, Data capture)
• Image delivery to investors (Audit portal, CD/DVD, Image import from sellers, Document type indexing and mapping, Image QC prior to committal to image repository)
• Distributed capture (Remote scanning capability for branches and correspondents)
• Inbound fax (Index images and commit to image repository)

ACS has developed an in-depth understanding of the critical business issues involved in scanning millions of mortgage documents per month, capturing data from those documents and committing them to imaging platforms. Our clients receive, at a minimum:

• Reduced cost
• Enhanced operating efficiencies
• Improved turn-around times
• High quality data accuracy
• Foundation to re-engineer business processes
• Headcount (FTE) Cost Reduction

• Storage and Retrieval: Immediate impact from the capture and availability of document images is realized in the areas that deal directly with the physical storage of these files. A number of FTEs are required to manage requests for documents that have been moved to storage.

• File Movement between Work Areas: Implementing workflow tools that move documents between asynchronous processes virtually, via image. The movement of physical files from desk to desk requires labor, space and equipment.

• Creative Alternatives to Internal Processing: Document images may be utilized to implement third party alternatives to traditional internal processing. Functions such as Lien Release, Tax Servicing, and New Loan Setup may be outsourced by providing electronic files for processing. Offshore resources may be deployed to provide reduced labor costs for data capture and other areas.

• Enterprise Inventory: A centralized, enterprise-wide inventory system provides the key to efficient document management. The ability to track documents both physically and virtually provides for control and efficiency through automated tools. An enterprise-wide system provides a single entry point to all document management tools.

Consumer Finance Solutions
In order to enhance the lending experience for both customers and lending resources, financial institutions are looking to the next generation of process and technology solutions to streamline the lending process and raise the bar in terms of speed, flexibility, fulfillment and best-in-class processing capabilities.

ACS’ Consumer Finance Solutions provides comprehensive business applications to providers of consumer finance loan products. Utilize ACS Consumer Finance Solutions as an extension of your business and technology departments.

• Improved productivity and operational efficiencies reduced cost
• Improved ability to focus on core business
• Increased customer satisfaction
• Improved adaptability to changing business environments
• Expanded portfolio growth and competitive position
• Extensive technical and business expertise
• Proven technology
• Successful conversion planning and implementation records
• Dedicated 24x7 customer support
• ACS’ state-of-the-art Loan Origination system performs six functions:

This complete loan management platform is seamlessly integrated for ease of use, crossing multiple lines of business: Direct Consumer Lending; Indirect Lending; Business Lending; Real Estate and Equity Loans; Mortgage Lending; Credit Card; and other Secured and Unsecured Loans.

ACS' servicing solution allows lenders to manage customer accounting history for active and inactive accounts. The easy-to-use solution covers all your servicing needs in one system. Lenders can process multiple loan types to include variable rates, set up multiple payment frequencies, and track delinquent accounts.

DigiDoXpress - DigiDoXpress is a state-of-the-art document management service that provides document preparation, scanning, indexing, processing, and data entry from the contract storage and retrieval solution. DigiDoXpress is an advanced, adaptive solution with technology that can link to electronic contracting portals to deliver exceptional capability in auto finance processing. It functions on a high availability platform that is customizable on-demand by users – making DigiDoXpress easy to use and incorporate into daily operations.

Collections and Customer Service (CCS) System - This integrated state-of-the-art application is unparalleled in the industry, automating both collections and customer service back-office functions to provide convenient information access across distinct environments.

With CCS, lenders can set up, prioritize, and assign delinquent accounts with ease. Dynamic downloads to a predictive dialer system enable sending of information to predictive dialers in one automated step. The intuitive user interface allows all borrower information to be viewed on one screen for easy access to specific customer accounts.

Decision Engine - Integrating internal data with external third-party information, ACS’ Decision Engine speeds the decision process for lenders. The Decision Engine allows lenders to define decision factors, assess risk while providing a complete picture of the applicant’s credit-worthiness, and increase credit quality vigilance.

As one of the country’s preeminent loan origination and servicing providers, ACS has a distinguished history in education services. For more than 30 years, we have provided student loan management services and superior customer service and support to lenders and secondary markets nationwide.

ACS is the only student loan servicing provider focused exclusively on loan origination and servicing. ACS offers fully integrated, self-service web access to lenders and Financial Aid Administrators (FAA’s) as well as to student and parent borrowers at all phases of the loan process—from origination through repayment. Using ACS’ cutting-edge systems and services, borrowers can make real-time transactions such as applying for loans, applying for a deferment or forbearance, accessing tax information, and making payments; FAA’s and lenders can access and input information, post transactions and make updates in real-time.

Because our lender clients and their schools have different needs, ACS customizes application and disbursement methods to fit those needs. ACS supports loan applications submitted via phone, web, or paper. We can disburse funds through a variety of methods. In short, we work with you to develop, implement and manage an application process that satisfies both your needs and those of your school clients.

Our independent status ensures that lenders receive the most competitive loan sale premiums for their portfolios. Schools and students receive premium service and advanced web-based tools to simplify loan management and repayment. Our priority is to help you maximize your business in student loans, and to provide you with the highest caliber service and range of capabilities available to support you, your schools, and your borrowers.