IT Infrastructure Outsourcing Services

In today’s fiercely competitive marketplace organizations are challenged to add value to their customers. ACS allows organizations to focus on their core competencies while cost effectively managing to the highest level of quality for service delivery, infusing thought leadership and innovation to transform the organization.

Data Center Outsourcing

Crucial to most organizational operations, a reliable IT infrastructure is necessary to minimize the chance of disruption to your organization’s daily operations. Information security is also a concern, making the integrity and functionality of your company’s computing environment an all-important action item. Let ACS leverage our operational experience to your advantage—letting you benefit from common practices, procedures, and disciplines that provide a lower cost for the support of your various platforms while increasing reliability and performance.

Desktop Outsourcing

Desktop Management is a comprehensive approach to managing all the end user platforms and devices within your organization. ACS works closely with our clients to design and execute a desktop management strategy that addresses and resolves issues such as enterprise bandwidth constraints, unstable computing environments, areas of insecurity and unavailable network resources. Our desktop management services focus heavily on preventive and remedial maintenance in conjunction with proactive programs, allowing your organization to function better and faster in a more cost effective manner than you might achieve when managing these functions in-house.                                                     

Managed Storage

Companies have increasingly large and complex storage requirements that are dynamic in nature—requiring proactively and effectively managed storage solutions that are both flexible and scalable. ACS can help define, monitor and optimize your company’s data storage while reducing the complexity of managing your organization’s ever-changing storage environments and their associated costs.

Midrange Server Outsourcing

ACS understands that businesses like yours require an adaptable computing environment to support continued growth. As an experienced IT service provider, we offer every aspect of systems support, including systems administration, database administration, systems monitoring, batch processing, data backup and capacity planning. When you choose ACS to manage your IT services, you gain the benefit of our integrated best-in-class toolsets and procedures—providing an efficient, scalable and automated processing environment that uses less of your resources while reducing operating costs.

Network Outsourcing

Managing an integrated network is a significant undertaking that requires the expertise of skilled networking professionals. ACS Network Services provides telecommunications management services for voice and data networks including routers, switches, firewalls, VPN concentrators, channel extension nodes, telephony equipment, circuits and satellite earth stations. With enterprise agreements with most of the major carriers, proprietary tools, procedures and skilled personnel to provide an efficient, scalable and automated processing environment for your organization, ACS can help your organization reduce operating costs and capitalize on improved efficiencies.

Remote Infrastructure Management (RIM)

While companies of all sizes look for ways to reduce IT spend and improve customer service, long-term, end-to-end IT outsourcing arrangements are not right for every organization. If relinquishing control isn’t an option, ACS offers Remote Infrastructure Management (RIM) service—enabling you to retain control of your IT assets, and, at the same time leave behind the issues associated with day-to-day IT operations management. When you select ACS to support your IT infrastructure needs remotely, you benefit from our Quality Management System (QMS)—an industry-leading approach to delivering IT best practices. Plus, you’re ensured of best-in-class security practices, technology and protocol, offering increased savings, service and security.

Utility Computing

Large corporations and government agencies are constantly challenged to increase operating efficiencies to align IT operations with business objectives. To help meet these challenges, ACS has teamed up with strategic partners to provide innovative utility computing solutions that are available to execute enterprise applications and support data needs in a way that maximizes client value. Different than traditional “on demand,” “grid,” and “consumption-based” pricing models, Utility Computing from ACS offers “pay for use” pricing for midrange server clients, which provides maximum variability in resource pricing and relieves your company from the burden of asset ownership. Thus providing computing, storage and software as a true service.

ACS provides a full-life-cycle of end-to-end end-user computing services. ACS fully realizes that these services are often the gateway to the end-user experience with IT and are a critical component of end-user satisfaction.

Help Desk/Service Desk Management

From self-service support to remote management and diagnostics, ACS is equipped to deliver highly specialized, best practices oriented service desk support to your enterprise. Handling more than 1.5 million service desk calls each month, our service desk operations takes ownership of each call to provide prompt, reliable support and service that are in alignment with your standards and expectations. Our proactive approach involves a continual review of all offerings via real-time monitoring tools and techniques to ensure the quality and effectiveness of service—resulting in reduced costs and reclaimed resources that you can then redirect to core business functions.

As part of our ACS Help Desk/ Service Desk offering ACS can provide single Point of Contact (SPOC) for End Users, Ticket Tracking System, Multiple Levels of End User Support, Service Desk reporting, Trend analysis, Customer satisfaction survey and Disaster Recovery services.

ACS is a member of the Help Desk Institute (HDI) and implements industry and certification standards including ISO 9000, SEI/CMM, and SCP. We are also compliant in ISO 9001 and practice-compliant methodologies in delivering solutions to our clients.

Desktop Outsourcing

Desktop Management is a comprehensive approach to managing all the end user platforms and devices within your organization. ACS works closely with our clients to design and execute a desktop management strategy that protects our clients business from issues such as enterprise bandwidth constraints, unstable computing environments, areas of insecurity and unavailable network resources. Our desktop management services focus heavily on preventive and remedial maintenance in conjunction with proactive programs, allowing your organization to function better and faster in a more cost effective manner than you might achieve when managing these functions in-house.

All organizations have a number of daily operations that are anything but routine when it comes to their importance to the functionality of that business. ACS can help manage, protect and recover your organization’s important business processes in such a seamless manner that little to no disruption of continuity, efficiency or effectiveness is experienced. Over the years, ACS has developed world-class practices and unsurpassed expertise when it comes to the planning, development and implementation of such safeguards—ensuring that the critical operations of your business remain up and running.

Disaster Recovery/Business Continuity

ACS approaches Disaster Recovery (DR) as a multidisciplinary function, where, first, we assess the specific enterprise requirements of your organization to then deploy the best-suited solution, or solutions, for your situation—where it could involve anything from routine off-site storage of backup data to full-scale duplicate sites that can be hot-switched on a moment's notice. Plus many of our DR team are certified by Disaster Recovery Institute International, ensuring you always receive the highest level of support possible. While we can’t prevent every disaster, ACS focuses on protection as well as rapid recovery—thereby minimizing the impact of such unavoidable events.

Security Services

ACS can offer proven, enterprise solutions to your organization in defense against the growing threat of cyber-based attacks and misuse of data. Our solutions provide defense-in-depth security from the desktop to LAN/WAN and Internet levels, thanks to a combination of mature methodologies and industry best practices carried out by our experienced and skilled professionals. Whether you want to align with ISO17799 or ISO 9000 standards or to deploy and manage a network- and host-based firewall, ACS can help with a complement of security services that afford increased ability to protect valuable data while also satisfying industry audit requirements.

As one of the premier IT Outsourcing companies in the world, ACS possesses a deep category knowledge, invaluable market insight and best-in-class tools and processes that allow us to drive costs out of the IT business and provide you with maximum performance. We support a wide range of platforms, software packages and technology operations and have alliances with major suppliers such as HP, IBM, Fujitsu, AT&T, Sprint Nextel, Verizon, Sun, SAP, Microsoft, Apple and EMC. In addition, ACS continuously monitors the market to stay on top of the latest trends, technologies and services. These innovations and our investment in leading technology help to drive down our operating costs—while increasing your effectiveness.

Telecommunications Expense Management

Our ACS Telecommunication Expense Management (TEM) team members are telecom experts, with the tools you need to make your voice, data, and wireless communications more efficient and less expensive. We provide a full range of telecommunication services, including data circuits, voice lines, audio conferencing, calling cards, remote access, and wire¬less. What we do is make things simpler—working in tandem with you and your telecom suppliers to manage all aspects of the TEM lifecycle—from provisioning and submitting the initial request to ongoing inventory management, bill auditing, rate renegotiation, and invoice payment. In addition to saving you money, ACS TEM can give you back time. Our services free your employees from repetitive, non-core activities so they can get back to the business of generating revenue.

Managed IT Procurement

ACS can help your organization drive costs down and maximize procurement performance by Obtain maximum vendor leverage Through providing all of the elements needed to optimize your Software and IT sourcing value chain. a combination of unparalleled expertise, powerful information and proven tools and processes, we continuously differentiate ourselves in the marketplace—offering comprehensive services and infrastructure that can maximize your savings and ultimately transform procurement into a true performance driver for your business.

Leveraging our spend, BPO expertise. Leveraging our vendor alliances and, business process experts that know how to manage the procurement process

Asset Management Services

It’s important for companies to make smart choices when it comes to IT. From numerous software needs to hardware maintenance, every organization faces the possibility of inefficient IT efforts siphoning away dollars from revenue-generating activities. ACS’ robust Asset Management program can reduce overall IT cost of ownership by 10-15%—helping your company reduce IT spend through cost reduction and avoidance measures, as well as improve your operational efficiency.