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With a wide range of IT consulting services, we help you drive down costs by serving as an instrumental partner in your technology planning. We leverage our:
- Deep category knowledge
- Market insight
- Best-in-class tools.
Strategy and Architecture
Our Operations and Engineering teams provide your organization with a customized technology strategy that addresses your specific business needs. Leveraging our technology expertise, we conduct in-depth reviews and assessments to align IT with your business and application development.
We also use ITIL and Six Sigma consulting strategies to help you:
- Reduce waste
- Lower costs
- Improve efficiency
- Increase quality
- Enhance the overall effectiveness of your IT strategy.
Risk Management Services
All organizations have daily operations and processes that are crucial to their business. We can help manage, protect and recover your important business processes in a seamless manner. So, in the event of a disaster or data loss, you’ll experience no disruption of continuity, efficiency or effectiveness.
We have world-class practices and expertise in planning, development and implementation of safeguards. Translation: you can count on us to help your critical business operations up and running.
Disaster Recovery/Business Continuity
We approach Disaster Recovery (DR) as a multidisciplinary function. First we assess your specific enterprise requirements. Then we deploy the best-suited solutions for your situation. These solutions may range from off-site storage of backup data to full-scale duplicate sites that can be hot-switched on a moment’s notice.
Since many of our DR team members are certified by Disaster Recovery Institute International, you always receive the highest level of support possible. While we can’t prevent every disaster, we focus on protection and rapid recovery. The result: minimizing the impact of negative events.
Security Services
To combat the threat of cyber-attacks and misuse of data, we offer proven defense-in-depth security solutions, from desktop to LAN/WAN and Internet levels. Our experienced and skilled professionals use a combination of mature methodologies and industry best practices.
Need to align with ISO17799 or ISO 9000 standards? Or deploy and manage a network- and host-based firewall? We provide a range of security services that can protect your data while satisfying industry audit requirements.
Commercial Services
As one of the world’s premier IT outsourcing companies, we drive costs out of the IT business and ensure maximum performance. We do this by combining our:
- Deep category knowledge
- Valuable market insights
- Best-in-class tools and processes.
Supporting a wide range of platforms, software packages and technology operations, we have alliances with major suppliers such as:
- HP
- IBM
- Fujitsu
- AT&T
- Sprint Nextel
- Verizon
- Sun
- SAP
- Microsoft
- Apple
- EMC.
We continuously monitor the market to stay on top of the latest trends, technologies and services. Our investment in leading technology helps drive down our operating costs – and increase your effectiveness.
Managed IT Procurement
How do you transform procurement into a true performance driver for your business? Talk to us. We offer comprehensive services and infrastructure that can maximize your savings. Our differentiators are:
- Unparalleled expertise
- Powerful information
- Proven tools and processes.
Telecommunications Expense Management (TEM)
Our TEM team members are telecom experts, with the tools to make your voice, data and wireless communications more efficient and cost-effective. We provide a full range of services, including:
- Data circuits
- Voice lines
- Audio conferencing
- Calling cards
- Remote access
- Wireless.
Working in tandem with you and your telecom suppliers, we manage all aspects of the TEM lifecycle, such as:
- Provisioning and initial request
- Ongoing inventory management
- Bill auditing
- Rate renegotiation
- Invoice payment.
In addition to saving you money, we save you time. Our services free your staff from repetitive, non-core activities – so they can focus on the business of generating revenue.
Asset Management Services
You need to make smart IT choices. From software needs to hardware maintenance, it’s critical to avoid inefficiencies that siphon dollars from revenue-generating activities.
Our robust Asset Management program can:
- Reduce your overall IT cost of ownership by 10 to 15 percent
- Reduce IT spend through cost reduction and avoidance
- Improve your operational efficiency.
Application Services Management
With more than 6,000 people worldwide dedicated to application development and maintenance (ADM), we give you:
- A unique cost advantage
- An effective delivery model
- Around-the-clock support.
Count on us to:
- Supplement your applications services personnel
- Co-manage applications
- Manage an entire set of applications.
Our end-to-end applications services include:
- Planning and solution design
- Development and implementation
- Hosting and management
- Maintenance and support.
Our experience addresses virtually every type of application, including:
- Legacy mainframe systems
- Web-based and custom applications
- Off-the-shelf packaged solutions (ERP).
Application and Legacy Modernization
Modernizing your current system can cost a fraction of installing a new one. Let us help you update your legacy applications to Web-based solutions that are easier to use and cheaper to run. (A well-executed legacy application modernization effort can save up to 40 percent in hardware, software and labor costs.)
You can even update your platform in stages, to:
- Better manage the impact of changing mission-critical systems
- Create a more agile, flexible IT infrastructure
- Respond quickly to marketplace changes.
Technology Infrastructure
Our technology infrastructure services leverage our secure data center, help desk and managed storage facilities around the world. We provide a reliable IT infrastructure that minimizes disruption to your daily operations.
Our world-class infrastructure is supported by 15 data centers worldwide, as well as enterprise command centers in the U.S., Mexico and India. In fact, we were the first organization in North America to achieve ISO/IEC 20000 certification.
Data Center Services
A reliable IT infrastructure is crucial to minimizing disruptions to daily operations. Meanwhile, information security is just as critical.
Let us use our operational experience to your advantage. You’ll benefit from:
- Best practices, procedures and disciplines
- Lower costs of supporting your various platforms
- Increased reliability and performance.
Mainframe/Mid-range Management
Need an adaptable computing environment to support your continued growth? As an experienced IT services provider, we offer end-to-end systems support, including:
- Systems administration
- Database administration
- Systems monitoring
- Batch processing
- Data backup
- Capacity planning.
When we manage your IT services, you gain the benefit of integrated, best-in-class tool sets and procedures. That means an efficient, scalable and automated environment that uses fewer resources and reduces operating costs.
Enterprise Storage
Do you have large, complex storage requirements that are dynamic in nature? If so, they require proactively managed storage solutions that are flexible and scalable.
We can help define, monitor and optimize your company’s data storage. Let us help you reduce the complexity – and cost – of managing your changing storage environments.
Remote Infrastructure Management (RIM)
You may be looking for ways to reduce IT spend and improve customer service. But long-term, end-to-end IT outsourcing arrangements mean giving up control.
If you’re apprehensive about that option, consider our RIM service. You’ll avoid the headaches of day-to-day IT operations management, yet you’ll retain control of IT assets.
When we support your IT infrastructure needs remotely, you’ll benefit from:
- Our Quality Management System (QMS), an industry-leading approach to delivering IT best practices
- Best-in-class security practices, technology and protocol
- Increased savings, service and security.
End-User Computing
Computing services are often the gateway to an end user’s experience with IT. Which means they’re a critical component of satisfaction. Count on us to provide a full, end-to-end lifecycle of end-user computing services.
Help Desk/Service Desk Management
From self-service support to remote management and diagnostics, we deliver specialized, best-practices-oriented service desk support to your enterprise.
Handling more than 1.5 million calls monthly, our service desk operations take ownership of each contact. The result is prompt, reliable support and service that align with your standards and expectations.
Using a proactive approach, we continually review all offerings via real-time monitoring tools and techniques. This ensures:
- Quality and effectiveness of service
- Reduced costs
- Better focus of resources on core business functions.
As part of our Help Desk/Service Desk offering, we can provide:
- Single point of contact (SPOC) for end users
- Ticket tracking system
- Multiple levels of end-user support
- Service desk reporting
- Trend analysis
- Customer satisfaction surveys
- Disaster recovery services.
A member of the Help Desk Institute (HDI), we implement multiple industry and certification standards, including:
We are also compliant in ISO 9001 and practice-compliant methodologies in delivering solutions to you.
Desktop Management
Desktop management? It’s a comprehensive approach to managing all your end-user platforms and devices. Working closely with you, we’ll design and execute a desktop management strategy that protects your business from:
- Enterprise bandwidth constraints
- Unstable computing environments
- Areas of insecurity
- Unavailable network resources.
Our desktop management services focus heavily on preventive and remedial maintenance, as well as proactive programs. They enable your organization to function better, faster and more cost-effectively than is possible with in-house management.
Network Services
Managing an integrated network is a big job. It requires the expertise of skilled networking professionals.
Our Network Services provide comprehensive telecom management services for your voice and data networks, including:
- Routers
- Switches
- Firewalls
- VPN concentrators
- Channel extension nodes
- Telephony equipment
- Circuits
- Satellite earth stations.
Let us help you reduce operating costs and capitalize on improved efficiencies. We’ll build an efficient, scalable and automated processing environment by leveraging:
- Enterprise agreements with most major carriers
- Proprietary tools and procedures
- Skilled personnel.
Sometimes, managed services just aren’t an option. If that’s the case, tap into our deep industry knowledge of the latest infrastructure technologies and trends. We’ll help you maximize your IT investment, including your:
- Servers
- Network
- Storage
- Security infrastructure.
We’ve formed strategic alliances with several leading hardware, software and telecom companies. We combine their best-in-class technologies with our world-class IT expertise to develop integrated, customized solutions for you.
Our advanced Technology Solutions can help you with all aspects of your IT infrastructure, including:
- Assessment
- Design
- Selection
- Sourcing
- Financing
- Installation
- Implementation
- Management.
Examples of our Advanced Technology Solutions include:
- Virtualization Solutions
- Advanced Storage Solutions
- Desktop Strategies
- Unified Communications
- Availability and Advanced Recovery
- Telecommunication Expense Management.
Through our Technology Solutions, we’ll help you optimize your investment, manage your risk and improve your overall performance.
Technology Solution Offerings
Our solutions focus on the following core areas:
Green IT. The expense of running your IT infrastructure can be difficult to contain because of:
- Rising energy costs
- Individual usage habits
- Size and diversity of your network.
With our Green IT solutions – such as our PC Power Management – you can:
- Realize significant energy savings for desktop computers
- Reduce PC energy consumption
- Optimize your resources
- Achieve immediate return on IT investments.
Continuity. All organizations have daily operations and processes that are crucial to the functioning of their business. Our Availability and Advanced Recovery Solutions can help manage, protect and recover your important business processes in a seamless manner. So, in the event of a disaster or data loss, you’ll experience no disruptions.
Telecom. We enjoy relationships with the industry’s top domestic and international telecom suppliers. And we offer a full suite of services, including:
- Unified Communications
- Voiceover IP (VoIP)
- TelePresence.
Also, to make your voice, data and wireless communications more cost-effective, our Telecom Expense Management (TEM) services pass preferential rate reductions along to you.
Virtualization. Our virtualization strategies offer solutions that are:
- Responsive
- Secure
- Reliable
- Cost-effective.
They encompass:
- Applications
- Rapid migration
- Desktop.
By centralizing management of your desktop resources – hardware, operating systems, applications – you can save as much as 10 percent in total cost of ownership of your desktop network.
We partner with industry leaders for virtual desktop solutions. Leveraging their experience and expertise, we’ll build IT architecture solutions that provide the greatest possible:
- Performance
- Availability
- Cost efficiencies.