We deliver specialized, best-practices-oriented help desk services that support your enterprise, from self-service support to remote management and diagnostics.
Handling more than 1.5 million calls monthly, our help desk services and operations take ownership of each contact. The result is prompt, reliable support and service that align with your standards and expectations.
We use a proactive approach, continually reviewing all offerings via real-time monitoring tools and techniques. This ensures quality and effectiveness of service, reduces costs, and enables you to devote your own resources to core business functions.
As part of our help desk services offering, we can provide:
- Single point of contact (SPOC) for end users
- Ticket tracking system
- Multiple levels of end-user support
- Service desk reporting
- Trend analysis
- Customer satisfaction surveys
- Disaster Recovery Services.
A member of the Help Desk Institute (HDI), we implement multiple industry and certification standards, including ISO 9000, SEI/CMM and SCP. We are also compliant in ISO 9001 and practice-compliant methodologies in delivering help desk services and solutions to you.