Human services program agencies are continually faced with high volumes of calls from clients, potential applicants and third parties. Are your caseworkers and specialized staff spending too much time answering routine caller questions – leaving too little time for direct service delivery?
Let us relieve this burden, by providing comprehensive human services agencies with customer service support solutions. Centralizing customer inquiries and process tasks, we increase your efficiency. That, in turn, increases citizen satisfaction.
We provide call center solutions to support a range of programs, including:
- Food Stamps
- 2-1-1 and 3-1-1 hotlines
- Post-disaster assistance