Limited budgets. Stricter federal performance requirements. Expanding caseloads. New program regulations. Greater public demands. Sound familiar?
We’re on it. As the nation’s most experienced child support payment processing provider, we are your operations partner with the know-how and expertise to deliver better service while reducing costs. Here’s how we do it.
Comprehensive State Disbursement Unit (SDU) capabilities including accurate payment processing, efficient mail opening and document management, automated reconciliation, disbursement services such as direct deposit and debit cards, customer service, employer services, and early intervention solutions. Read more >
Hosted Call Center capabilities mean you get the best customer service professionals and technologies to handle your call volumes and you only pay for what you use, thereby reducing your overall call center costs. We specialize in self-service options and call resolution efficiencies that free up your workers for case management functions. In Louisiana, for example, our Enterprise Customer Service Center serves multiple programs, including Child Support, and we resolve 85% of all calls without the need for caseworker intervention. Read more >
Business Intelligence services that give you the real-time data needed to improve decision-making, target problem areas for improvement, better understand caseload demographics and staffing patterns, and streamline operations.
Child Support Enforcement (CSE) System that simplifies the management of cases, resources and organization. Xerox and Protech Solutions, Inc,. have teamed up to offer CSEnext, the next-generation enterprise framework for the development of child support systems. This powerful web platform allows states to modernize their legacy system via modules that are more affordable and easier to implement than a full system replacement. Read more >
Child Support Operations Workflow – The data shows that most programs struggle for small improvements while resources and dollars continue to shrink. We are adding Xerox imaging and workflow tools to our child support services model and applying our own subject matter expertise to create a new paradigm for quantum performance improvements. Our model creates capacity within the current budget and program policy framework.