Ticket Processing for Air France

Business Issue

Time is of the essence within any transportation industry and certainly the airline industry is no different. Airlines are constantly seeking ways to improve their on-time performance.

Airline competition is tough and Air France called upon ACS to help them streamline and speed up ticket imaging process. Air France wanted paper-based tickets converted to data that could be accessible within 48 hours, which led to a second requirement - ensuring that invoices are sent out and paid on time. Saving time helps Air France remain competitive in their marketplace and ACS is their partner in accomplishing this goal.

While Air France had previously outsourced their ticket imaging function to a local provider, the relationship deteriorated after initial gains stalled. Air France simply did not have the resources and time to bring it in-house.

Implementation

ACS' innovative document imaging experience won Air France over. Our extensive use of technology in delivering imaging services has allowed us to become and remain price competitive. We delivered that advantage to Air France as well.

Benefits

• Convert paper tickets to data accessible within 48 hours
• Streamline the ticket imaging process
• Enable Air France's revenue accounting employees to view and manipulate data and ticket images from anywhere in the world
• Ensure that invoices are sent out and paid on time

Conclusion

ACS is successfully meeting the challenge Air France presented by dramatically decreasing paper ticket imaging time from six days to 48 hours. Time, that most valued commodity in the airline industry, is being utilized to its utmost efficiency by Air France with the help of ACS people, technology, and services.

As Air France closely examined their on-time flight departure and arrival targets and business practices, they realized a critical element of their success is back-office operations. With ACS, the airline now benefits from effective and efficient back-office solutions.

A Web-enabled system allows users to find out precisely where items are. Additionally, the tracking capability of the ACS systems and processes is an excellent example of the payoffs of Air France's decision to choose ACS based on our ability to do timely and relevant technology upgrades. "The technology enables both organizations to measure progress, which only strengthens the partnership, " says Henri Dillies, Vice-President of Revenue Accounting for Air France.

After two years, the Air France-ACS partnership is still going strong, with both organizations continually working to facilitate the other's work.