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Resource Library

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Case Studies

Case Study: ACS: EXEC
Case Study: ACS Dental Outreach Program: Making Smiles Brighter for At-risk Children
Case Study: Air France - Critical Data Management
Case Study: Alaska Medicaid - Improving Program Administration
Case Study: Bellin Health Systems
Case Study: Bilingual Customer Care Study
Case Study: Cleveland Credit Analysis System
Case Study: Cleveland Parking and Red Light Enforcement
Case Study: City of Memphis IT Services
Case Study: Communications Bel Aliant
Case Study: Communications CDHC LabCorp
Case Study: Communications Societe Generale
Case Study: Default Reduction
Case Study: Denver Human Services Customer Care
Case Study: Denton County Records Management
Case Study: End-to-End Healthcare Claims
Case Study: Enhancing Financial Vital Signs
Case Study: Extra Care for Care Management
Case Study: Getting Lyon’s Public Transportation Back on Track
Case Study: Global Employee Stock Ownership
Case Study: Healthcare Payer Customer Care Solution
Case Study: Houston Fire Department EMS
Case Study: Innovative Mortgage Verification Services and Integrated Document Imaging
Case Study: Insurance – High Volume Medical Bill Processing
Case Study: Integrated Digitized System
Case Study: L.A. Metro Photo Enforcement
Case Study: Louisiana Child Support
Case Study: Metropolitan Transit Authority of Harris County
Case Study: Michigan WIC EBT
Case Study: Missouri eHealth Solutions
Case Study: New Jersey E-ZPass
Case Study: Northwest Airlines - Innovative Online Environment
Case Study: Oklahoma e-Childcare
Case Study: Package Delivery Study
Case Study: Private Label Services
Case Study: Private Loan Origination
Case Study: Private Loan Servicing
Case Study: Richmond County Records Management
Case Study: Strengthen Strategic Value HR
Case Study: Student Financial Aid Processing - Online Program
Case Study: Student Financial Aid Processing - Call Center

Location Overviews

Overview: ACS Location China Brochure
Overview: ACS Location France (Green Page)
Overview: ACS Location Germany (Green Page)
Overview: ACS Location Mexico (Green Page)
Overview: ACS Location Spain (Green Page)
Overview: ACS Locations UK and Ireland (Green Page)

Services and Solutions

Commercial Sector

Customer Care

Overview: Wireless Telecommunication
Overview: Call Center Car Rental
Overview: Customer Care (Green Page)

Finance & Accounting (F&A)

Overview: Finance Accounting (Green Page)
Overview: Financial Institutions (Green Page)
Overview: Financial and Securities Solutions Suite

Human Capital Management Solutions (HCMS)

Overview: ACS Defined Benefit Solution Outsourcing
Overview: ACS Human Resources Outsourcing
Overview: ACS Total Benefits Outsourcing
Overview: Modernizing Human Services: Many Paths, One Destination: Success
Overview: ACS @Vantage COTS Framework Solution
Overview: ACS Defined Contribution Solution Outsourcing
Overview: ACS Health and Welfare Solution Outsourcing

Information Technology Outsourcing (ITO)

Overview: AppCritical
Overview: Application Delivery Services (Provider)
Overview: Cisco Digital Media
Overview: Green IT
Overview: Information Technology Consulting (Provider)
Overview: ITO At a Glance
Overview: Lawson Application Outsourcing
Overview: Lawson Consulting
Overview: ACS: A World-Class Partner for SAP
Overview: Automated Email Encryption
Overview: Collaboration
Overview: Data Protection Administration
Overview: Dedi-Shared Services
Overview: eDiscovery
Overview: Legacy Modernization
Overview: SAP Professionals
Overview: SAP Solutions
Overview: SAP Solutions Application Outsourcing
Overview: SAP Solutions Centers of Excellence
Overview: Secure Large File Transfer (SLFT)
Overview: Security Consulting
Overview: SolutionOne

Transaction Processing (Document/Data Management)

Overview: WebDE (Green Page)
Overview: Transaction Processing (Green Page)
Overview: SIR
Overview: Administration Services Briefing (Green Page)

Public Sector

Government Solutions

Overview: ACS at a Glance in Government

Transportation Solutions

Overview: Transportation (Green Page)

Miscellaneous

Overview: ACS Healthcare Solutions (Provider)
Overview: Clinical-Cultural Transformation Services (Provider)
Overview: Commercial Services Overview (Green Page)
Overview: Consumer Goods Services
Overview: Insurance
Overview: Manufacturing (Green Page)
Overview: Mortgage Services (Green Page)
Overview: Retail Consumer Goods (Green Page)
Overview: Revenue Cycle Enhancement (Provider)
Overview: Telecommunication Expense Management (TEM)
Overview: Transformational Outsourcing Services (Provider)
Overview: Presidential Politics – Problems and Prospects for Healthcare Reform

White Papers

White Paper: ACS Cloud Computing
White Paper: ACS Electronic Payment Cards
White Paper: ACS Green
White Paper: ACS Public Safety
White Paper: ACS Traffic Congestion
White Paper: Art & Science of Change
White Paper: Business Process Utility
White Paper: Call Center
White Paper: Corporate University
White Paper: Electronic Healthcare Records
White Paper: Employee Communications
White Paper: Getting Full Business Value from HR Outsourcing
White Paper: Health Information Technology Solutions
White Paper: Healthcare Return-On-Investment Diagnosis
White Paper: HIPAA Transaction and Code Set Rules
White Paper: Impact of Recession on Outsourcing
White Paper: Intelligent Transportation
White Paper: Interactive Voice Response - Transforming Customer Care
White Paper: J.D. Edwards Virtualization with Windows Server 2008 Hyper-V Technology
White Paper: Legacy IT Modernization
White Paper: Managed Mobility
White Paper: Measuring the Effectiveness of Finance and Accounting Solutions
White Paper: Mitigating Risk Through Strategic Learning Outsourcing
White Paper: Optimizing the Physician and Patient Experience with an Infusion of Technology
White Paper: PeopleSoft Virtualization with Windows Server 2008 Hyper-V Technology
White Paper: Presidential Candidates' Healthcare Platforms
White Paper: Protect SharePoint with ISA Server 2006
White Paper: The Evolution of Remote Infrastructure Management
White Paper: Transforming The Human Resource Function Through Shared Services
White Paper: Web 2.0 Moves from Social Networking into the Business World
White Paper: Wellness Global
White Paper: Writing the Optimal Outsourcing Agreement

Other

Overview: ACS Disability Hiring
Overview: Activity Based Compensation
Overview: Advisor Newsletter June 2008
Overview: Europe Similarities-Differences (Green Page)
Overview: Advisor Newsletter August 2008
Overview: Government Healthcare Solutons
Overview: Operational Excellence
Overview: Times of Malta Mater Dei

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