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Social Media Monitoring for Providers

Social media have emerged as a powerful – and increasingly essential –channel for gauging consumer preferences and demands.  

Your company may have joined the social media revolution, but is struggling with what to do next. How do you turn random conversations into a focused strategy that improves customer satisfaction?  

We help communications service providers plan, deploy and maintain effective social media strategies that integrate with CRM solutions.  Partnering with industry leaders in Web 2.0 technology, marketing and knowledge management, we can help you harness the power of the social media landscape – and take your customer experience to the next level.