We deliver award-winning, technical support services for consumer electronics, software applications and wireless and broadband services. Our services let communications service providers optimize product and service profitability while ensuring the highest levels of customer satisfaction.
Customers deserve more than “try this” and “I’ll escalate.” So at Xerox, we offer Tier I,II and III technical support, with two goals in mind:
- Solving the problem the first time
- Maintaining customer trust and loyalty.
We consistently achieve these goals, because we hire technical experts who are not only highly skilled, but also devoted fans of your products. They use product demo rooms, world-class processes and remote access tools to quickly resolve technical issues on the first pass. We offer several resolution forums, including phone, chat, interactive Web and social media.