ACS Resource Library

• Achievement Based Compensation
• ACS Dental Outreach Program: Making Smiles Brighter for At-risk Children
• Air France – Critical Data Management
• Alabama Health Information Exchange
• Bilingual Customer Care Study
• Cleveland Parking and Red Light Enforcement
• Default Reduction
• Denton County Records Management
• End-to-End Healthcare Claims
• Enhancing Financial Vital Signs
• Extra Care for Care Management
• Getting Lyon’s Public Transportation Back on Track
• Healthcare Payer Customer Care Solution
• Houston Fire Department EMS
• Innovative Mortgage Verification Services and Integrated Document Imaging
• Insurance – High Volume Medical Bill Processing
• Integrated Digitized System
• L.A. Metro Photo Enforcement
• Louisiana Child Support
• Metropolitan Transit Authority of Harris County
• Michigan WIC EBT
• Missouri eHealth Solutions
• New Jersey E-ZPass
• Northwest Airlines – Innovative Online Environment
• Oklahoma e-Childcare
• Package Delivery Study
• Private Label Services
• Private Loan Origination
• Private Loan Servicing
• Rewards Program for Leading Pharmacy Retailer
• Richmond County Records Management
• Student Financial Aid Processing – Online Program
• Student Financial Aid Processing – Call Center
• Improving Services While Lowering Costs

• China
• France
• Germany
• Mexico
• Spain
• UK and Ireland

Commercial Sector

Customer Care

• Wireless Telecommunication
• Call Center Car Rental
• Customer Care
• Consumer Goods and Services
• Optimize the Customer Experience Business Brief
• Top 5 Things you Need to Know to Optimize!
• Overview: Translation and Localization
• Brochure: Globalization, Translation & Localization

Finance & Accounting (F&A)

• Finance Accounting
• Financial Institutions
• Financial and Securities Solutions Suite

Human Resource Services (HRS)

• Defined Benefit Solution Outsourcing
• Human Resources Outsourcing
• Total Benefits Outsourcing
• Modernizing Human Services: Many Paths, One Destination: Success
• @Vantage COTS Framework Solution
• Defined Contribution Solution Outsourcing
• Health and Welfare Solution Outsourcing

Information Technology Outsourcing (ITO)

• AppCritical
• Application Delivery Services (Provider)
• Cisco Digital Media
• Green IT
• Information Technology Consulting (Provider)
• Lawson Application Outsourcing
• Lawson Consulting
• Automated Email Encryption
• Collaboration
• Data Protection Administration
• Dedi-Shared Services
• eDiscovery
• Legacy Modernization
• Secure Large File Transfer (SLFT)
• Security Consulting
• SolutionOne

Transaction Processing (Document/Data Management)

• Data Capture Services
• Administration Services Briefing
• WebDE
• Transaction Processing
• Administration Services Briefing

Public Sector

Government Solutions

• ACS at a Glance in Government
• ACS at a Glance in Federal

Transportation Solutions

• Transportation

Miscellaneous