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Xerox CEO on ACS’ Added Value
Xerox CEO Ursula Burns says that since ACS is the largest diversified business process outsourcing firm in the world, there is more than financial value.
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How Government and Business Can Work Effectively
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses the benefits of a partnership between government and business.
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Ability to Turn on a Dime
Joe Purzycki, former Chief Operating Officer at Barclaycard, discusses the benefits of using outsourced shared services and a network of delivery centers.
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The Perfect Cost Model
Tom Blodgett, COO of ACS, talks about the possibilities of outsourcing when business volume is down.
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Partnerships Enable Change
Ann Vezina, Managing Director of ACS Enterprise Solutions and Services, talks about the importance of strategic partnerships during times of economic crisis.
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Do What You Do Best
Peter Moller, Partner, BPO Advisory Practice at Deloitte UK, talks about the benefits of outsourcing – other than cost.
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Calibrate Capacity
Peter Allen, Former Partner and Managing Director at TPI, talks about the other benefits of outsourcing beyond cost reduction.
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Can’t Be Great at Everything
Frank Hauck, Executive Vice President of Global Marketing/Customer Quality at EMC Corporation, discusses whether strategic partnering is an appropriate weapon in today’s economic crisis.
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Focus on Differentiation in the Marketplace
Randy Pond, Executive VP of Operations, Processes and Systems at Cisco, discusses whether or not outsourcing is an appropriate response to the current economic challenge.
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Outsourcing Is a Marriage
Derrell James, Executive VP and Group President of ITO Services at ACS, discusses how companies can increase customer loyalty during tough times.
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Share Resources to Create Flexibility
Derrell James, Execcutive VP and Group President of ITO Services at ACS, discusses how outsourcing helps cut costs while sharing and leveraging resources.
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