Innovation, Transformation and Change Management

Xerox CEO on ACS and Innovation
Xerox CEO Ursula Burns explains that Xerox’s strong history of innovation, combined with ACS’s world leadership in business process outsourcing, has created a new $22 billion global leader for business process and document management.

What ITO Means to BPO
Speaking at the company’s recent ITO Client Symposium, ACS CEO Lynn Blodgett discusses the role of IT in leading future innovation for ACS and its customers.

The Challenges of Changing Government Processes
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses some of the challenges she faced when changing government processes 11 years ago.

Pent-Up Demand for Change
Stan Lepeak, Managing Director of Global Research at EquaTerra, talks about the interests of large organizations in changing less-effective processes versus just staying afloat in the current economic crisis.

Opportunities in the Back Office
Stan Lepeak, Managing Director of Global Research at EquaTerra, talks about opportunities for process and transformation in the back office right now.

Secret Sauce of Transformation
Peter Bendor-Samuel, CEO of Everest Group and Outsourcing Center, talks about what it takes to move from a transactional outsourcing relationship to one that is transformational – especially during a time of economic crisis.

Always Innovate: Especially Now
Todd Pawlowski, former VP of Airports and Guest Services at Virgin America, talks about the importance of innovation – especially during tough economic times.

Don’t Dip Your Toe – Dive In
Peter Moller, Partner, BPO Advisory Practice at Deloitte UK, talks about the shift to a more end-to-end approach in business process outsourcing.

Stop Doing Certain Things
Frank Hauck, Executive Vice President of Global Marketing/Customer Quality at EMC Corporation, talks about where you can gain the most efficiencies in today’s economic climate.