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Customer Service and Customer Loyalty

Ursula Burns

Xerox CEO on ACS and Customers
Xerox CEO Ursula Burns says the impact of the Xerox acquisition of ACS on customers will be immediate. Through a combination of services, technology and innovation, the combined company is pursuing a $500 billion market focused on document and process management for businesses and governments.
Cynthia Mitchell

Innovation in Government Records Management
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses the importance of innovating in order to provide the best customer service.
Frank Hauck

Emphasize Customer Benefit
Frank Hauck, Executive Vice President of Global Marketing/Customer Quality at EMC Corporation, talks about EMC’s current strategies to preserve and reinvest cash to protect competitive position.
Joe Purzycki

Focus On Simplicity
Joe Purzycki, former Chief Operating Officer at Barclaycard, discusses the strategies he uses to increase customer loyalty in the current market climate.